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CSM Peer Networking & Best Practice Session
This is Not Your Typical Roundtable!
The Customer Satisfaction Measurement Roundtable is designed to meet the multi-disciplinary needs of customer satisfaction measurement professionals. The roundtable is designed to capture some of the more creative and innovative customer satisfaction measurement approaches being explored. You'll gain insights into the latest trends and innovations and will walk away with specific advice on tools and approaches resulting in greater competitive advantage that can be maintained throughout the entire customer lifecycle.
Sessions include “peer to peer exchange” of best practices, information exchange, and a true focus on solutions development.
What You Will Learn
Managing the Customer Experience by Measuring Satisfaction
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Leverage real time customer insights and best practices in linking customer feedback with the agent
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Close the loop on customer experience feedback by incorporating customer insights into your service delivery
Multichannel Customer Experience & Integration
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Improve customer satisfaction and reduce costs through successful implementation of a multichannel data-gathering approach
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Integrate Web channel customer satisfaction measurement with other customer survey channels and understand the customer’s view of your process and services
Hot Topics and New Ideas!
- Suggest topics for group discussion
- Find out how others get information on a rapid and implementable basis
This Roundtable is the Ideal Educational Forum for You
The CSM Roundtable is designed to be most relevant for professionals in customer care and service delivery who have significant responsibility for customer satisfaction measurement. Attendees will appreciate our continued commitment to peer to peer learning and exchange and the ability to take real ideas back to your company. Given the depth and breadth of learning opportunities, individuals and group attendees that meet any of the following criteria will also benefit enormously from this program. You have:
- Responsibility for one or more customer satisfaction measurement activities
- Multiple supervisors/Team Leaders involved in the process
- Responsibility for multiple teams within customer satisfaction measurement
- Responsibility to implement process and/or strategy improvement of customer satisfaction measurement
- Channel management, customer experience, CRM, customer relations or a related strategic responsibility
To receive a full color brochure about this CSM roundtable, please contact the CSMA Director via phone at 281-440-5044 or here for email
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